Resorts relatively close to Iraklion include Agia Pelagia, Kokkini Hani, Gouves, Analipsi, Anissaras, Hersonissos, Stalis, Sissi and Agios Nikolaos. It's hard to say whether the holidays offered would include transfers, some will, some won't but all should make it clear one way or the other in the small print. This means that should the company go bust, you are protected by UK law and you will be able to get home without the risk of being stranded in a foreign country. One important aspect to consider when dealing with a web-based operator is to ensure they are either ABTA or ATOL affiliated. SERVICE CENTRE Our friendly UK-based customer service team are on hand to make your holiday smooth & stress-free. Some of the larger web-based operators also buy up large chunks of airline seats, hotel rooms and so on at a discounted price from the major operators so again, there is a saving to be made that can be passed on. Fly directly to more than 20 destinations across Europe with sunny resorts including Majorca, Alicante, Lanzarote and Bourgas - all within. Then you have the 'running costs' - obviously, it's far cheaper for a web-based operator to sell holidays as they don't have the overheads that a high street agent does - rent, rates, business tax, personnel costs and so on. Cardiff Airport is the gateway to the world from Wales, serving millions of passengers with scheduled commercial, low-cost, business and chartered flights each year. The government must ensure there are better protections for holidaymakers’ money by giving regulators stronger powers to take action against companies that break consumer law – including the ability to impose fines if necessary.Firstly, as far as teletext is concerned, there are no 'middle men' such as travel agents who always make a decent commission from the tour operators for every holiday deal they sell. “Teletext is not the only holiday company to break the law over refunds in recent years.

“Holidaymakers have been badly let down, but this important court ruling means they should finally be able to claim the money back they are owed. Rory Boland, editor of Which? Travel, said: “Teletext Holidays attempted to shirk its legal responsibilities to refund customers within 14 days for cancelled trips, leaving its exasperated customers out of pocket for years. “Customers of Teletext Holidays and Alpharooms with outstanding refunds should get in touch with the Travel Trust Association.” “While this ruling comes after these firms have been placed in liquidation, we hope the decision will make it easier for people to get their money back for a cancelled holiday in the future. “Today’s ruling confirms the CMA’s view that Teletext Holidays and Alpharooms broke the law by not providing the refunds customers were due within 14 days for cancelled package holidays.

The legal action follows consumer protection law enforcement work by the CMA in the package travel sector to secure hundreds of millions of pounds in refunds for people whose holidays were cancelled due to Covid-19.ĬMA chief executive Andrea Coscelli said: “This should be a wake-up call to any business that thinks that it doesn’t need to honour customers’ refund rights. The court claim for refunds was paused indefinitely after the firms entered liquidation, but the CMA continued to seek a declaration from the court that these companies broke the law. The CMA took the company to court when it found that Truly Holdings was not fully abiding by these undertakings. Truly Holdings had previously signed formal commitments, known as undertakings, requiring them to use all reasonable endeavours to pay outstanding refunds to passengers in an agreed schedule, and to ensure that all refunds due for cancelled package holidays going forward were paid within 14 days. Teletext Holidays is 3rd largest travel service provider in UK and has been sending Brits on long and short haul vacations across the Globe for over 25. The CMA started court action against Truly Holdings and its subsidiaries Truly Travel and Alpha Holidays last year over outstanding refunds owed to customers. The court decision does not affect this, the CMA said. The competition watchdog sought a declaration from the High Court to highlight the importance of travel firms respecting consumers’ refund rights.īecause Truly Travel and Alpha Holidays have been placed into liquidation, Teletext Holidays or Alpharooms package travel customers with outstanding refunds are encouraged to submit a claim to the Travel Trust Association, which is now responsible for these. The court agreed with the Competition and Markets Authority (CMA) that Truly Travel and Alpha Holidays breached rules which required them to refund customers for package holidays that were cancelled due to the pandemic within 14 days.

Firms trading as Teletext Holidays and Alpharooms flouted the Package Travel Regulations (PTRs) over Covid refunds, according to the High Court.

Teletext holidays 2022